Cancellation or Change Policy

Cancellation or Change Policy

  • Persons may be substituted within a tour without penalty.
  • There is no penalty if the tour is cancelled or changed 7 days prior to the date of the tour.
  • There is a penalty if within 7 days of the tour you cancel the tour for any reason, or if the number of people changes to less than originally booked .  
    • 50% of total tour price if cancelled; 
    • 50% of individual tour price if a person(s) cancels.
  • No refunds or credits are given for ‘no shows’, guests that miss the departure time or leave the tour before it is finished.
  • There are no refunds for any changes to or cancellation on the day of the tour.
  • Payment is due in full for tours booked 8 days prior to the date of the tour. Guests will have 24 hours to make any changes or cancel their booking with no penalty.

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Step 3 of Ontario’s Reopening

The province has officially moved into Step 3 of the reopening plan and a number of restrictions being lifted. We will be running our open group Half-Day Tour in our larger vehicles and the number of people in each vehicle will increase. With consideration for distance between groups, vehicles will not be filled to capacity.

If your group size is larger than 6, email or call the office 613-393-8988.  Please include your pickup location when you contact us.

Pricing and availability for the Half-Day Tour can all be found here and online bookings are accepted up to 7-days in advance.